This article explains why you might see notifications indicating ilert calls were "discarded due to a temporary limit," causing unintended escalations, and provides steps to resolve this issue.
This message indicates that ilert suppressed additional calls to a user because there was already an active or recent call. This behavior prevents overwhelming users with simultaneous calls.
To fix or mitigate this issue, follow these steps:
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Review Current Alert Volumes:
Check whether there's been an increase in parallel alerts triggering simultaneous calls. -
Adjust Escalation Policies:
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Add an additional escalation step with a deliberate delay.
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For example, repeat the previous escalation step after a short interval before escalating to the next higher level.
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Evaluate Alert Grouping:
Consider grouping related alerts in your alert sources to reduce the volume of simultaneous alerts and calls. -
Verify Implementation:
After adjustments, monitor incoming calls to confirm that alerts escalate appropriately without being unnecessarily discarded.
Additional Notes:
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This limit and suppression mechanism were introduced to enhance usability and prevent alert fatigue.
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More detailed information on notification suppression and event flows is available in the ilert documentation.
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If issues persist or you require further customization, reach out to ilert support.